1. have your boarding pass ready when you get to the door, and show it to us.. we do need to see it, and kicking up a fuss only delays things. i love it when a passenger gets on, ready, and has a happy face..i usually remember the ones who have something nice to say and store that away for later.
2. i love it when a passenger takes time to read my name badge and refer to me by name. makes me fell like a human being, and ill usually go out of my way to give them a great service.
3. whilst we do get marked on our performance on each flight, nothing makes my day more, than having a passenger comment to me towards the end of the flight, telling me they have loved my service or that i have done a great job. it really energises me for my next flight, and lets me know what im doing right. im on top of the world when i have a passenger specifically thank me for a wonderful flight.
4. i love it when passengers are honest. if they need something and come and ask really nicely... you actually feel like doing all you can to assist. we have all seen the waterworks before, and some people think it gets them what they want...it doesnt...i actually go that extra mile for people who have been totally upfront and honest and nice about it.
5. i love it when a customer comes into the galley, and sees that im eating and actually asks for something, but only when im finished. i think most people forget we are human too. they have all been fed and given drinks... and when someone comes in, during the 5 mins i actually have to eat something, and demands a drink.. and expects you to drop everything right then... of course we do anyway but do they not realise we are often working on ur feet, for over 9 hours, without a break, and they want to interrupt that 5 mins we actually do get. i tell you what... i go 110 percent further for anyone that wud come in and apologise for interrupting my meal, and ask that when i finish if i could bring them what they need. actually if someone did that i woudl probably stop eating anyway, but if not.. i can bet they would certainly get more than they originally asked for, and would be treated like royalty for the rest of the flight.
6. having said point 5, i do really love it when someone sitting on an aisl seat actually gets up and comes to us for something rather then ringing the call bell. sometimes its so ice to have a chat to someone other than the crew, whilst youre getting what they ask for.. and sometime they end up getting something extra whilst they are there (ok this goes for me i cant speak for the rest of the crew)
7. i love it when people actually say please and thank you. you wud be surprised how many people forget their manners on a plane and bark ordered or dont even say thank you when you give them something. so it really makes my day when i have someone be really polite to me. they are the ones who stand out amongst the 300 passengers, and the ones who get the extras.
8. i love it when kids do something really cute on board (as opposed to being a brat)
9. i do love it when people actually appreciate what we do. and realise we are not sky waiters..in fact, the whole food thing and drink thing is just a complimentary add on and gives us and you something to do for 9+ hours. the primary reason we are on board is for the safety thing. in case anything goes wrong, or someone gets sick. the reason you always see us serving food is that theres so many passengers it takes so long to do. i really get a kick out of someone who actually understands that, and i tell you what, they really do get all the extras.
10. ok, honesty time.. I F'ing love it when i walk thru the terminal in my uniform, i love going to work every day (i really do), i love walking onto the plane (even though they smell....all planes do, especially boeings...they have a particular scent to them, that you get so used to) i love arming doors and crosschecking, i love doing safety demos, i love the thrill of take off, i love that double ding for landing, i love getting to play in the galley , i love being able to play with all the equiptment, and i love being able to do something special for my customers. im the luckiest guy in the world. i actually getting to do what i have always dreamed of doing.
ive done the high money thing, ive done computer software analysis, ive done being a trainer, ive done sftware helpdesk, ive done all kinds of jobs. but nothing, nothing can compare to what i do now.
its funny, when you work in a plane, most of the time your not actually conscious of where you actually are...youre too busy focussed on what you are doing to think about the fact youre 37,000 feet in the air or where in the world youre over...but on that odd occaision you happen to glance out of the window...nothing beats some of the spectacular views that you get.
well, thats my balancing out all the whinges about what pisses me off in the job..and believe me the pros far outweigh the cons.
1 comment:
I'm such a good passenger, you'd love me :)
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